FAQ
Shipping Information
How long does it take for my order to ship?
Since we produce each item on-demand, depending on how busy our shop is, it may take 2-5 days to finish producing your order. Typical processing time is 1-3 days on regular production days.
Once we ship your order, it will typically take the post office another 5-8 business days for domestic orders or 3-4 weeks for international orders to deliver your package, depending on your location.
Please note that during high volume season(s), orders may take longer to process.
Currently there may be postal delays due to COVID-19 measures, so please be wary!
Do you ship internationally?
Yes, we currently ship to Canada, the UK, Japan, New Zealand, Australia, and the Netherlands!
Can I get my order sooner with Express Shipping?
If you would like us to use Express Shipping, please contact us as it will be an extra charge.
What methods of shipping do you offer?
USPS Priority Mail and USPS International Mail
How can I track my order?
An automated email containing your tracking number will be sent to you. This email is separate from your order confirmation email and will be sent out once your order has been shipped.
Please check your spam/junk folder for this notification, as it can sometimes end up there due to different mail servers.
If, for some reason, you have not received your tracking email within 7 business days of placing your order, please send us an email at info@kittie-treats.com so we can look into it.
Please note that it can take 1-2 days for the tracking to update.
When will I receive my order?
Once shipped, most orders arrive within 7-14 business days
I haven't gotten my package/it hasn't shown as shipped yet. What do I do?
Most orders take 7-14 business days to arrive. Please contact us at info@kittie-treats.com if you feel your package is taking longer than expected to arrive.
My order stopped tracking/is lost in transit. What do I do?
USPS tracking updates are not always updated in real time. Please keep checking your tracking status for 7 days and you should start to see updates. After 7 days, if you don't see an update, please send us an email at info@kittie-treats.com.
Placing an Order
I have a question about an order or product. Who do I contact?
If you have any questions, please contact us at info@kittie-treats.com. We try to get back to everyone within 24 hours. During high traffic weeks, you may experience a delay in response.
Can I call you with a question?
We do not offer phone support at this time. Please send us an email with your question(s).
How can I cancel my order?
Please contact us at info@kittie-treats.com within 24 hours of placing your order if you would like to cancel it. Please include your order number in the subject line and we will take care of the rest for you.
Are Your Products Made in the USA?
Yes, all of our products are made in-house in our Hawaii location. So, all of our products are made in the USA!